Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the ScrollAccess website, platform, software, plugins, applications, accessibility tools, integrations, and related services (collectively, the “Services”).
ScrollAccess is operated by ThemetechMount (“ScrollAccess,” “we,” “us,” or “our”).
By creating an account, purchasing a subscription, connecting a website, installing or using ScrollAccess, or otherwise accessing the Services, you agree to these Terms.
If you do not agree to these Terms, do not access or use the Services.
1. About ScrollAccess
ScrollAccess is a website accessibility platform designed to help website owners, developers, agencies, teams, and other users identify potential accessibility issues, understand accessibility findings, manage accessibility work, and provide additional accessibility controls to website visitors.
Depending on your plan and configuration, the Services may include:
- Automated website accessibility scanning
- Accessibility issue detection
- WCAG-related information and guidance
- Issue severity and prioritization
- Accessibility scan history and comparisons
- AI-powered accessibility explanations
- AI-generated improvement suggestions
- AI-powered alternative-text suggestions
- Accessibility toolbar functionality
- Website-specific toolbar configuration
- Translation functionality
- Manual accessibility review workflows
- Accessibility reports and exports
- Scheduled reports
- Accessibility progress tracking
- Multi-website management
- Agency and team functionality
- Client Portal functionality
- Third-party platform integrations
- Other accessibility management tools
Features may vary according to your plan, account type, integration, website configuration, and product availability.
2. Eligibility
You must be legally capable of entering into a binding agreement to use ScrollAccess.
If you use ScrollAccess on behalf of a company, agency, organization, client, or other legal entity, you represent that you have authority to accept these Terms on its behalf.
You are responsible for ensuring that your use of ScrollAccess complies with laws and regulations applicable to you and your organization.
3. Account Registration
Certain ScrollAccess features require an account.
You agree to provide accurate, current, and complete information when creating and maintaining your account.
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Using a secure password
- Restricting unauthorized access to your account
- Maintaining accurate account information
- Activities performed through your account
- Managing authorized team members
- Maintaining appropriate roles and permissions
- Promptly notifying us if you suspect unauthorized account access
You may not share account credentials in a way that violates your plan, license, or these Terms.
4. Connecting Websites
ScrollAccess allows you to connect or register websites for accessibility-related functionality.
By connecting, registering, scanning, or configuring a website, you represent that you own the website or have sufficient authorization from its owner or operator to use ScrollAccess with that website.
You must not use ScrollAccess to scan, manage, modify, configure, or access websites where you do not have appropriate authorization.
We may restrict or terminate access to a connected website if we reasonably believe the connection or use is unauthorized, abusive, unlawful, or creates a security risk.
5. Website Accessibility Scanning
ScrollAccess uses automated technology to identify certain potential accessibility issues.
Automated scans may provide information such as:
- Detected accessibility issues
- Issue categories
- Severity information
- WCAG-related criteria
- Affected website elements
- Repair guidance
- Accessibility scores
- Scan history
- Scan comparisons
- Accessibility trends
Automated scanning has inherent limitations.
ScrollAccess cannot detect every accessibility issue and does not represent that scan results are complete, error-free, or sufficient to determine whether a website fully conforms to any accessibility standard or law.
Some accessibility requirements can only be meaningfully evaluated through manual review, assistive-technology testing, user testing, contextual analysis, or other human evaluation.
6. No Guarantee of Accessibility Compliance
ScrollAccess is a technology platform designed to support accessibility efforts.
Use of ScrollAccess does not guarantee that your website, application, content, organization, or digital service:
- Fully conforms to WCAG
- Complies with the Americans with Disabilities Act (ADA)
- Complies with the European Accessibility Act (EAA)
- Complies with Section 508
- Complies with AODA
- Complies with the Accessible Canada Act
- Complies with EN 301 549
- Complies with any other accessibility law, regulation, standard, or legal requirement
- Will avoid complaints, claims, investigations, or legal proceedings
Accessibility requirements vary depending on jurisdiction, organization, website functionality, content, industry, audience, and other circumstances.
You remain responsible for determining which accessibility requirements apply to you and for obtaining appropriate professional or legal advice where necessary.
7. Accessibility Scores
ScrollAccess may display accessibility scores, trends, issue counts, or similar measurements.
An accessibility score:
- Is not a certification
- Is not a legal compliance score
- Does not prove WCAG conformance
- Does not prove that a website is accessible to every user
- Does not replace manual testing
- Should not be used as the sole basis for determining accessibility compliance
Changes in a score should be interpreted together with the underlying findings and appropriate manual review.
8. AI-Powered Features
ScrollAccess may provide AI-powered features such as:
- Accessibility issue explanations
- WCAG-related explanations
- Improvement suggestions
- HTML or code suggestions
- Alternative-text suggestions
- Contextual accessibility guidance
AI-generated output is provided for informational and assistive purposes.
AI output may be inaccurate, incomplete, inappropriate for a particular context, or contain errors.
You are responsible for reviewing and validating AI-generated content before using, publishing, or implementing it.
ScrollAccess does not guarantee that an AI-generated suggestion will:
- Correct an accessibility issue
- Meet a WCAG requirement
- Be appropriate for your website
- Produce valid or error-free code
- Accurately describe an image
- Satisfy applicable legal requirements
AI functionality does not replace professional accessibility evaluation, developer review, or manual testing.
9. Third-Party AI Providers and API Keys
ScrollAccess may support third-party AI providers, including providers such as:
- OpenAI
- OpenRouter
- Google Gemini
- Groq
- Anthropic
Available providers may change over time.
If you configure a third-party AI API key, you are responsible for:
- Obtaining authorization to use the API key
- Protecting the credential
- Paying charges imposed by the provider
- Complying with the provider's terms
- Monitoring provider usage and limits
- Configuring appropriate data and privacy settings
- Revoking or rotating compromised credentials
Information required to fulfill an AI request may be transmitted to the selected provider.
Your relationship with a third-party AI provider is also governed by that provider’s applicable terms and privacy practices.
We are not responsible for the availability, accuracy, pricing, policies, or conduct of third-party AI providers.
10. Accessibility Toolbar
ScrollAccess may provide an accessibility toolbar that can be installed or embedded on supported websites.
The toolbar may provide visitor-facing controls relating to:
- Typography
- Text spacing
- Contrast
- Colors
- Link and heading highlighting
- Reading assistance
- Focus visibility
- Motion
- Cursor presentation
- Magnification
- Image visibility
- Media preferences
- Reading masks or rulers
- Translation
- Other supported accessibility preferences
Available controls may depend on product configuration and plan.
The toolbar is intended to provide additional visitor controls. It does not automatically correct all accessibility issues in the underlying website.
Installing or enabling the toolbar does not by itself make a website WCAG conformant or legally compliant.
Website owners remain responsible for the accessibility of their underlying website, content, components, functionality, and user experience.
11. Website-Specific Toolbar Configuration
ScrollAccess may allow toolbar configuration on a per-website basis.
You are responsible for correctly configuring:
- Enabled toolbar controls
- Toolbar position
- Toolbar icon
- Custom icons
- Disclaimer text
- Translation functionality
- Website-specific settings
- Installation or embed code
You should test configuration changes on the relevant website before relying on them in production.
12. Translation Features
ScrollAccess may integrate with third-party translation providers, including services such as:
- Google Cloud Translation
- DeepL
- LibreTranslate
Translation output may contain errors, inaccuracies, or contextually inappropriate language.
You are responsible for reviewing translations where accuracy is important.
If you configure your own translation-provider API key, you are responsible for the associated account, billing, permissions, usage, and compliance with the provider’s terms.
We do not guarantee uninterrupted availability or accuracy of third-party translation services.
13. Manual Accessibility Review
ScrollAccess may provide structured manual-review workflows or checklists.
These tools are intended to help users organize manual accessibility testing.
They do not guarantee that:
- Every manual accessibility requirement has been tested
- Tests were performed correctly
- A website conforms to WCAG
- A website complies with applicable law
The quality and completeness of manual review depends on the person performing the testing and the testing methods used.
14. Reports and Exports
ScrollAccess may allow you to generate accessibility reports and export information in supported formats.
Reports may include:
- Accessibility findings
- Scores
- Issue counts
- Issue categories
- Trends
- Scan history
- Manual-review information
- Charts
- Accessibility timelines
- Agency or client branding
Reports are informational and reflect available data at the time they are generated.
Unless expressly stated otherwise in a separate written agreement, a ScrollAccess report is not:
- A formal accessibility certification
- A legal opinion
- A VPAT
- An Accessibility Conformance Report (ACR)
- A professional accessibility audit
- A guarantee of compliance
You are responsible for reviewing reports before sharing or relying on them.
15. Scheduled Reports
ScrollAccess may allow recurring accessibility reports or report emails to be scheduled.
Delivery depends on factors including account configuration, website availability, server scheduling, email delivery services, and third-party infrastructure.
We do not guarantee that every scheduled report or email will be delivered at an exact time or without interruption.
16. Agency and Team Features
Certain plans may allow agencies and teams to:
- Manage multiple websites
- Add team members
- Create or manage clients
- Assign roles and permissions
- Assign accessibility work
- Add comments
- Use internal collaboration features
- Generate reports
- Manage agency branding
- Track activity
- Provide client-facing access
Account and agency administrators are responsible for assigning appropriate permissions.
You are responsible for actions taken by users whom you authorize to access your account, agency, websites, or client information.
17. Client Portal
ScrollAccess may provide a Client Portal through which agency clients or other authorized users can access selected information.
The information visible to a portal user depends on applicable roles, permissions, assignments, and configuration.
You are responsible for:
- Inviting the correct users
- Maintaining appropriate access permissions
- Removing access when no longer required
- Ensuring you are authorized to share website, report, or client information
18. Plans, Subscriptions, and Usage Limits
ScrollAccess may offer free, trial, monthly, annual, or other subscription plans.
Plans may include limits relating to:
- Number of websites
- Accessibility scans
- AI requests or usage
- Reports
- Toolbar functionality
- Team or agency features
- Client functionality
- Other product features
Your available features and usage allowances depend on your current plan.
We may prevent or limit access to a feature when your applicable usage allowance has been reached.
Current plan details and pricing displayed during purchase or within your account form part of the applicable subscription terms.
19. Free Trials
We may offer free trials or promotional access.
Trial duration, feature availability, and usage limits may vary.
Unless otherwise stated, trial access may automatically expire at the end of the trial period.
If payment information is required for a trial that converts to a paid subscription, the applicable checkout terms will explain when charges begin.
We may modify or discontinue trial offers at any time, subject to applicable law.
20. Fees and Payment
Paid Services are subject to the prices displayed at the time of purchase or renewal.
You agree to pay applicable fees, taxes, and other charges associated with your subscription.
Payments may be processed through third-party payment providers such as Stripe or PayPal.
By providing a payment method, you authorize the applicable payment processor to charge amounts due under your selected subscription.
We do not control third-party payment-provider systems and are not responsible for outages or errors caused solely by those providers.
21. Subscription Renewal
If your subscription automatically renews, it will continue for successive billing periods until canceled according to the cancellation terms shown during purchase or in your account.
You are responsible for canceling before the applicable renewal date if you do not want the subscription to renew.
Pricing may change for future billing periods. Where required, we will provide notice before a pricing change becomes effective.
22. Cancellation
You may cancel a paid subscription using the cancellation options available through your account or by contacting us where account cancellation is not available.
Unless otherwise required by law or stated at checkout, cancellation stops future renewal but does not automatically refund charges already paid for the current billing period.
Access to paid functionality may continue until the end of the applicable paid period.
23. Refunds
Refund eligibility is subject to the refund policy displayed at the time of purchase and applicable consumer law.
Unless otherwise stated or legally required, fees already paid are non-refundable.
If you believe you were charged incorrectly, contact us with the relevant transaction information.
24. Coupons and Promotions
We may offer coupons, discounts, credits, or promotional pricing.
Promotions:
- May have eligibility requirements
- May expire
- May apply only to specified plans
- May apply only for a specified period
- May not be combined unless expressly allowed
- May be withdrawn or modified before redemption
Abuse of promotional offers may result in cancellation of the promotion or account restrictions.
25. Third-Party Integrations
ScrollAccess may integrate with platforms and services operated by third parties.
Third-party services may include website platforms, AI providers, translation providers, payment processors, hosting providers, and other integrations.
We do not control third-party services.
Your use of a third-party service is governed by its own terms, policies, and availability.
We are not responsible for changes, outages, restrictions, data loss, pricing, or discontinuation caused by a third-party service.
26. Acceptable Use
You agree not to use ScrollAccess to:
- Violate any applicable law or regulation
- Access or scan websites without authorization
- Infringe intellectual-property or privacy rights
- Distribute malware or malicious code
- Attempt unauthorized access to systems or accounts
- Circumvent security controls
- Circumvent subscription or usage limits
- Abuse API endpoints
- Interfere with service availability
- Perform excessive automated requests intended to disrupt the Services
- Reverse engineer the Services except where expressly permitted by applicable law
- Resell or redistribute the Services without authorization
- Use ScrollAccess for fraudulent, deceptive, or unlawful activity
- Attempt to obtain another user's credentials, API keys, or private information
We may apply rate limits and other technical protections to prevent abuse.
27. Your Content and Data
You retain applicable rights in content, websites, information, and data that you provide to or connect with ScrollAccess.
- Violate any applicable law or regulation
- Access or scan websites without authorization
- Infringe intellectual-property or privacy rights
- Distribute malware or malicious code
- Attempt unauthorized access to systems or accounts
- Circumvent security controls
- Circumvent subscription or usage limits
- Abuse API endpoints
- Interfere with service availability
- Perform excessive automated requests intended to disrupt the Services
- Reverse engineer the Services except where expressly permitted by applicable law
- Resell or redistribute the Services without authorization
- Use ScrollAccess for fraudulent, deceptive, or unlawful activity
- Attempt to obtain another user's credentials, API keys, or private information
We may apply rate limits and other technical protections to prevent abuse.